FAQ
1. Order and delivery
Do you have a question about the ordering process, delivery terms, or returns? Find all the answers here so you can shop with complete peace of mind.
What are the delivery times for an order in France / internationally?
Delivery is only available in mainland France. Delivery times vary between 48 and 72 business hours from the date your order is shipped. We do not yet offer international delivery.
Can I track my order once it has been shipped?
Yes, as soon as it is shipped, you will receive an email containing a tracking link to know the progress of your delivery in real time.
What should I do if my bottle arrived broken or damaged?
Contact our customer service within 48 hours with photos of the package. We promise to offer you a quick solution (replacement or refund).
What payment methods are accepted on your site?
We accept payments by credit card (Visa, MasterCard), as well as secure solutions like Apple Pay.
Can I modify or cancel my order after validation?
Once your order is confirmed, it is automatically prepared for shipment. Contact us promptly: if it hasn't been shipped yet, we'll do our best to modify or cancel it.
2. Products and use
Conservation, tasting, or choosing the right spirit: we guide you through the world of our products for an optimal experience at every step.
How to store a bottle of spirits after opening?
Store upright, away from direct light and temperature fluctuations. Close the cap tightly to preserve the aromas.
What is the shelf life of a spirit once opened?
Spirits can be stored for several months, even years, after opening. Their quality remains stable, but consumption within a year is recommended to fully enjoy their aromas.
Can I consume this product pure or in a cocktail?
Our products are designed to be enjoyed neat or in cocktails. Let your imagination run wild, whether you're a mixologist or a wine-tasting enthusiast.
How do I know if a spirit is right for me?
Each product sheet helps you discover the flavor profile. Trust your tastes, or let our pairing and occasion suggestions guide you.
At what temperature should a spirit be served?
Generally, spirits are best enjoyed at room temperature. Some can be chilled slightly, but avoid excessively cold temperatures, which can freeze the aromas.
3. Brand and commitments
Maison Villevert is much more than just an e-shop: discover our expertise, our values, and the services we offer our loyal customers.
Where are your spirits made?
AnswerAll our spirits are produced in France, mainly in our distillery in Adéona, near Cognac, respecting traditional craftsmanship.
What makes your products different from other brands?
Maison Villevert stands out for its combination of creativity, artisanal excellence, and carefully selected ingredients. Each creation tells a unique story.
Can I gift wrap an order?
We do not currently offer a gift wrapping service. However, some of our spirits are presented in elegant cases or boxes, perfect for gifting.
Do you have a loyalty program or benefits for regular customers?
Yes, our loyalty program allows you to collect points with every purchase and enjoy exclusive benefits. Sign up to take advantage now.
What is special about your manufacturing methods?
We combine artisanal tradition and innovation in every creation. From ingredient selection to distillation, each step is meticulously mastered to guarantee exceptional spirits.
Do you have any other questions?
Our team is at your disposal to assist you in your Maison Villevert experience.
